Choosing the Right MSP: What to Look for and How to Get Started

PUBLISHED ON FEBRUARY 17, 2025 | VIBHU AGARWAL

Key takeaways

• MSPs provide ongoing management—unlike outsourcing, which is often short-term or project-based.
• Businesses facing IT security, scalability, or compliance challenges can benefit from MSP expertise.
• Cost savings and flexibility make MSPs an attractive alternative to hiring full-time IT or HR staff.
• Integration, AI, and automation capabilities help businesses stay competitive in a rapidly evolving market.
• The right MSP can scale services as a business grows, ensuring continuous support and innovation.

Introduction: What is a managed service provider (MSP)?

Managing IT systems, cloud infrastructure, cybersecurity, or even staffing can quickly become overwhelming for businesses—especially as they grow. This is where Managed Service Providers (MSPs) step in.

A Managed Service Provider (MSP) is a third-party company that manages and delivers IT, cloud, security, or workforce solutions on an ongoing basis. Unlike outsourcing, where businesses hire vendors for one-time projects, an MSP provides continuous, proactive management and support to improve efficiency, security, and scalability.

Why are MSPs important for businesses?

Organizations of all sizes—from startups to large enterprises—use MSPs to reduce operational costs, access expert support, and scale without hiring large in-house teams. MSPs are particularly valuable in industries like:

• IT & Cybersecurity – MSPs handle network monitoring, cybersecurity, data backups, and IT infrastructure management.
• Cloud Services – Businesses use cloud MSPs for AWS, Azure, and Google Cloud optimization.
• Staffing & Recruitment – MSPs help streamline workforce management, including temp staffing and contractor hiring.
• Healthcare & Finance – Industries that require high compliance and security standards turn to MSPs for data protection and regulatory support.

MSP market growth: a rapidly growing industry

The MSP industry is booming as businesses shift toward outsourced IT management and workforce solutions. Recent reports show:

• The global MSP market is projected to reach $354 billion by 2026, driven by cloud adoption and cybersecurity needs.
• 70% of small businesses now use an MSP to handle IT, security, and compliance.
• HR & staffing MSPs are gaining traction as companies seek flexible workforce solutions.

As businesses navigate digital transformation and evolving workforce needs, MSPs will continue to play a crucial role in business growth and efficiency.

How MSPs work: Understanding their role

A managed service provider (MSP) offers ongoing support and management for IT, cloud computing, staffing, and security services. Businesses partner with MSPs to streamline operations, reduce costs, and leverage external expertise without expanding internal teams.

Types of managed service providers

MSPs vary based on the industries they serve and the services they provide. The most common types include:

• IT MSPs – Handle network security, infrastructure management, software updates, and cloud computing.
• Cloud MSPs – Specialize in cloud migration, optimization, and security for AWS, Azure, and Google Cloud.
• Cybersecurity MSPs – Provide threat monitoring, risk management, and compliance solutions.
• Staffing and recruitment MSPs – Manage contractor hiring, workforce compliance, and talent acquisition strategies.
• Industry-specific MSPs – Offer tailored solutions for sectors like healthcare, finance, or government organizations.

How businesses engage with MSPs

MSPs work under service level agreements (SLAs) that define their responsibilities, response times, and performance benchmarks. The engagement process typically follows these steps:

• Assessment and strategy – The MSP evaluates current business needs, infrastructure, and pain points.
• Implementation and integration – The provider sets up tools, security measures, and workflows.
• Ongoing management – The MSP monitors systems, provides support, and ensures compliance.
• Optimization and scaling – Businesses can adjust MSP services as needs evolve.

By working with an MSP, companies gain access to advanced technology, industry expertise, and a proactive approach to risk management. This partnership allows businesses to focus on core operations while the MSP handles specialized tasks.

MSP vs. outsourcing vs. professional services: What’s the difference?

Businesses often confuse managed service providers (MSPs), outsourcing, and professional services, but these models serve distinct purposes. Choosing the right approach depends on whether a company needs ongoing support, project-based help, or strategic advisory services.

MSP vs. Outsourcing vs. Professional Services: What’s the Difference?

By understanding these distinctions, you can select the most effective approach based on your business needs.

Benefits of using an MSP

A managed service provider (MSP) offers more than just cost savings—it provides scalability, specialized expertise, and operational efficiency that businesses may struggle to maintain in-house. Companies that partner with MSPs gain long-term advantages that go beyond short-term outsourcing solutions.

1. Cost efficiency without compromising quality

Hiring and maintaining an in-house IT, cybersecurity, or HR team can be expensive, especially for small and mid-sized businesses. MSPs allow companies to:

• Reduce overhead costs by avoiding full-time salaries, benefits, and training expenses.
• Convert fixed costs into variable costs, paying only for the services they need.
• Prevent costly downtime with proactive monitoring and risk management.

Example: A small business can use an IT MSP instead of hiring a full-time IT team, significantly reducing labor costs while still ensuring 24/7 IT support and security monitoring.

2. Access to specialized expertise and the latest technology

MSPs bring highly skilled professionals and cutting-edge tools without the need for internal training.

• Industry-specific expertise ensures compliance with regulations (e.g., HIPAA for healthcare, GDPR for data security).
• Cloud and cybersecurity MSPs provide AI-driven security solutions and real-time monitoring.
• HR and staffing MSPs streamline workforce management, payroll, and contractor compliance.

Example: A finance firm partners with a cybersecurity MSP to ensure compliance with financial regulations while protecting sensitive customer data.

3. Scalability and flexibility to meet business needs

As companies grow, their operational needs evolve. MSPs scale services up or down based on demand, offering:

• On-demand IT resources to support cloud expansion.
• Flexible workforce solutions for seasonal hiring or international recruitment.
• Pay-as-you-go pricing models that adjust with business needs.

Example: A retail business scales its cloud services MSP during peak holiday seasons to handle increased website traffic, then reduces usage after the season ends.

4. Compliance and risk management

MSPs help businesses stay compliant with industry regulations while minimizing security risks.

• Automated compliance tracking ensures businesses stay aligned with industry standards.
• Proactive risk mitigation prevents costly cyberattacks, data breaches, or legal issues.
• Disaster recovery services ensure business continuity in case of system failures.

Example: A healthcare company relies on an MSP to maintain HIPAA-compliant IT infrastructure, ensuring secure handling of patient data.

5. More time to focus on core business functions

By outsourcing operational and technical management to an MSP, businesses can:

• Free up internal teams to focus on strategic goals.
• Reduce time spent troubleshooting IT, HR, or compliance issues.
• Improve productivity by delegating non-core tasks to specialists.

Example: A growing startup partners with an MSP to handle HR and payroll administration, allowing leadership to focus on product development and market expansion.

The demand for MSPs is rising because businesses are prioritizing efficiency, agility, and risk reduction. Whether a company needs IT support, staffing solutions, or cloud security, MSPs offer a way to stay competitive while controlling costs.

How to choose the right MSP for your business

Selecting a managed service provider (MSP) is a strategic decision that impacts business operations, security, and long-term efficiency. Not all MSPs offer the same level of service, so businesses must evaluate providers based on their expertise, scalability, compliance capabilities, and industry specialization.

1. Define your business needs and goals

Before selecting an MSP, businesses should assess their specific pain points and objectives. Key questions to ask:

• Do you need IT support, cloud management, cybersecurity, or staffing services?
• Are you looking for a fully managed service or partial support?
• Do you require industry-specific compliance expertise (e.g., HIPAA, GDPR, SOC 2)?

2. Evaluate the MSP’s industry expertise

Not all MSPs specialize in the same industries. Choosing a provider that understands your sector’s challenges and regulatory requirements ensures a better fit.

• IT & cloud MSPs – Best for tech firms, SaaS companies, and enterprises with complex cloud needs.
• Cybersecurity MSPs – Essential for finance, healthcare, and highly regulated industries.
• Staffing & HR MSPs – Ideal for companies managing a contingent workforce or scaling hiring efforts.

3. Assess scalability and service flexibility

As businesses grow, their MSP must be able to scale services accordingly. Key factors to consider:

• Does the MSP offer tiered service plans to match evolving business needs?
• Can they handle multiple locations or international operations?
• How easily can they integrate with your existing infrastructure?

4. Review security, compliance, and risk management capabilities

An MSP should proactively protect business operations by ensuring:

• Advanced cybersecurity measures – Threat detection, endpoint protection, and encrypted data storage.
• Regulatory compliance expertise – Knowledge of GDPR, HIPAA, ISO 27001, and other key regulations.
• Disaster recovery and business continuity plans – Ensuring resilience in case of outages or cyberattacks.

5. Evaluate pricing and service level agreements (SLAs)

Cost-effectiveness is important, but businesses should focus on value rather than just the lowest price.

• Transparent pricing models – Avoid hidden fees or rigid contracts.
• Clearly defined SLAs – Ensure guaranteed response times, uptime commitments, and service scope.
• Customer support availability – 24/7 support vs. standard business hours.

Final considerations before signing an MSP agreement

Before making a decision, businesses should:

• Check references and case studies – Look for success stories with similar businesses.
• Request a trial or pilot service – Test how well the MSP integrates with current operations.
• Confirm exit strategies – Ensure contract flexibility and smooth transitions if switching providers.

Choosing the right MSP reduces operational risks, improves efficiency, and allows businesses to focus on their core priorities.

When should a business consider an MSP?

Businesses may not always recognize when they need a managed service provider (MSP) until operational inefficiencies, security risks, or scalability challenges arise. Understanding the right time to engage an MSP can help companies optimize costs, improve security, and focus on their core business.

1. IT and security management are becoming overwhelming

If your internal IT team is constantly troubleshooting network issues, cybersecurity threats, or system failures, an MSP can provide proactive monitoring, rapid response, and expert IT management.

Signs you need an IT MSP:

• Frequent downtime, slow performance, or security breaches.
• Lack of in-house expertise to manage cloud migrations or cybersecurity compliance.
• Rising costs for hardware, software, and internal IT staffing.

2. Your business is growing, and your IT/HR infrastructure can’t keep up

Scaling a business requires flexible, scalable IT and workforce management solutions. An MSP can help expand infrastructure, optimize HR processes, and support global operations.

Signs you need an MSP for scalability:

• Rapid business growth but limited IT, HR, or cloud resources.
• Expanding into new markets or hiring remote employees.
• Struggling to manage payroll, workforce compliance, or contractor hiring.

3. You need cost-effective IT or HR solutions without hiring full-time staff

Hiring and maintaining full-time IT, HR, or cybersecurity teams can be costly—especially for small and mid-sized businesses. MSPs offer specialized expertise at a fraction of the cost of in-house hiring.

Signs an MSP can save your business money:

• High costs for maintaining an internal IT or HR department.
• Paying for underutilized software, hardware, or security tools.
• Need for flexible, pay-as-you-go services rather than full-time staff.

4. Compliance and risk management are becoming more complex

Regulatory compliance is increasingly complex, and failing to meet industry standards can lead to legal issues, financial penalties, and reputational damage. MSPs ensure businesses remain compliant with industry regulations.

Signs compliance is a concern:

• Uncertainty about data protection laws, payroll compliance, or tax regulations.
• Difficulty keeping up with GDPR, HIPAA, SOC 2, or other compliance standards.
• Lack of internal resources to manage audits or security updates.

5. Your business needs 24/7 support and disaster recovery

Downtime and security incidents don’t always happen during business hours. If your team struggles to provide round-the-clock monitoring and rapid issue resolution, an MSP can offer 24/7 support and disaster recovery solutions.

Signs you need an MSP for continuous support:

• Your business relies on mission-critical IT infrastructure that must be always available.
• You lack disaster recovery planning or a backup solution for system failures.
• Your team is overwhelmed by after-hours IT issues or cyber threats.

6. Your business relies on multiple vendors and needs better IT integration

Companies working with multiple software providers, cloud platforms, and third-party services often face integration challenges and compatibility issues. An MSP can streamline vendor management, software interoperability, and system integrations.

Signs you need an MSP for vendor management:

• IT team is managing too many third-party relationships with no centralized oversight.
• Struggling to integrate cloud applications, security tools, or HR/payroll systems.
• Experiencing workflow inefficiencies due to poor system communication.

7. You want to future-proof your business with AI and automation

Businesses looking to leverage AI, automation, and predictive analytics can benefit from an MSP specializing in cutting-edge technology adoption.

Signs you need an MSP for innovation:

• You want to implement AI-driven security, automation tools, or predictive analytics.
• Your internal IT team lacks expertise in emerging technologies.
• Your competitors are adopting AI and automation, and you risk falling behind.

What’s next?

If your business struggles with IT management, cybersecurity, workforce challenges, or compliance, now is the time to evaluate whether an MSP is the right fit.

Download our Self-Assessment Checklist to see if your business is ready for an MSP.

The right MSP can transform your business operations—helping you stay agile, secure, and ahead of the competition.

Jackson & Frank: Your global recruitment partner

At Jackson & Frank, we simplify and ensure compliance in global hiring—no need to establish local entities.

Our HR Outsourcing solutions blend innovative software with expert human support to ensure your global workforce is managed seamlessly and effectively.

Why choose us?

• Global hiring: Recruit top talent without the need for local offices.
• Compliance management: Navigate local regulations with ease.
• Payroll & benefits handling: Manage payroll, taxes, and benefits on time.
• Local expertise: Benefit from our extensive understanding of employment laws.
• Flexible solutions: Scale globally with custom strategies.
• In-house service: Employ talent in 15+ countries through our own offices—no hidden costs.
• No training needed: We handle it all—no platform learning or employee training required.

With over 10 years of experience, 300+ companies, and 1,000+ employees across 15+ countries, we’re here to help you grow globally.

Ready to expand?

Book a 30-minute call to see how we can optimize your global operations.